Important Information 

• The floorplan has been divided up into Zones for stand build access times.Please refer to the Floorplan  for Zone Allocations
• Access to loading dock for this expo is fully scheduled meaning that if any vehicle approaches the gatehouse without a pre-arranged time they will be turned away.
• All Space Only Exhibitors and Contractors have been allocated a loading dock move-in time. Please contact  Gel Events if you have not received your allocated time.

Key Information 

• GEL Events have allocate a move in time and access time for the loading dock.
• A 20-minute parking limit applies for drop-off/pick-up of goods during the move-in/move-out process. Vehicles are not permitted to park on either loading dock at any time.
• Only vehicles over 1.8m high can access the loading dock, all other vehicles will be redirected to the ICC Sydney car park.
• Vehicles under 1.8m can access the hall from the ICC Car Park utilising lift 12 only.
• Click here to download car parking map.
• Please ensure all stands are finished by 6pm on Tuesday 20 August. There will be STRICTLY NO ACCESS on the morning of show open for any stand build or construction.  All tools, ladders, building equipment, rubbish and storage must be removed by 6pm on Tuesday 20 August.  If it is left in the halls overnight, it may be deemed as rubbish and removed.
• Exhibitor who requires their stand to be disposed of after the event must complete & submit the below form to ICC Sydney (noting page 2 section waste removal services), failing to pre-book stand disposal will result in late fees.  https://www.iccsydney.com.au/iccs.mvc/media/iccs/documents/icc-sydney-order-form-cleaning-services.pdf

Exhibitors will have access between the following hours to set up:

Important Information 

• Access to loading dock for this expo is fully scheduled meaning that if any vehicle approaches the gatehouse without a pre-arranged time they will be turned away.
• All Shell Scheme Exhibitors will need to book a loading dock move-in time with GEL Events. Please contact  Gel Events
• For safety reasons, there will be STRICTLY NO ENTRY for exhibitors prior to 7:00am on Tuesday 20 August.

Key Information

• GEL Events have allocate a move in time and access time for the loading dock.
• Shell scheme stands will be ready to be occupied from 7am on Tuesday 20 August, these times are for exhibitors to deliver their goods and set up their stands.
• A 20-minute parking limit applies for drop-off/pick-up of goods during the move-in/move-out process. Vehicles are not permitted to park on either loading dock at any time.
• Only vehicles over 1.8m high can access the loading dock, all other vehicles will be redirected to the ICC Sydney car park.
• Vehicles under 1.8m can access the hall from the ICC Car Park utilising lift 12 only.
• Click here to download car parking map.
• Upon arrival please check your stand is built to your order. Any problems relating to your stand construction please see ExpoNet, their customer service desk will be located at the front of the show.
• Please ensure all stands are entirely finished by 6pm on Tuesday 20 August. There will be STRICTLY NO ACCESS on the morning of show open for any stand build or construction.  Contractors will not be given access on the opening morning.  All tools, ladders, building equipment, rubbish and storage must be removed by 6pm on Tuesday 20 August.  If it is left in the halls overnight, it may be deemed as rubbish and removed.

The opening hours are as follows:

Exhibitors will be able to gain entry up to two hours before the opening time on Wednesday and one hour on Thursday & Friday. Access to your stand is for stand dressing and product replenishing only.

The Exhibitor Customer Service Desk is located at Registration desk 3 on, level 2 and will be open from 7:30am each morning.

Exhibitors booking space only sites are responsible for the construction of their exhibit which must meet all requirements of the exhibition and the authorities.  Each exhibitor is responsible for erecting a partition wall 2.5 meters in height between the exhibitor’s site and the adjoining site.  Exhibitors wishing to erect partitions exceeding 2.5 meters must obtain written approval from Diversified Communications (Integrate).  Where permission is granted, the exhibitor becomes responsible for both sides of the partition wall above 2.5 meters.  It must be of solid construction, suitably decorated on the reverse side and to the requirements of the adjoining exhibitor but carry no advertising material where the elevation overlooks the neighbouring stand.

Shell scheme stands include walls, carpet, lighting and fascia with the name and stand number of the exhibitor. Please refer to the Shell Specification to find out if your stand includes or does NOT include power.

The company name style is uniform, and the fascia may not be altered or covered in any way. Exhibitors shall be liable for any damages to the stand structure incurred during the exhibition.

Each person working on your stand requires an exhibitor badge.

On Monday 19th August, each staff member registered will receive an email with their registration barcode and pin, please ensure you bring this with you onsite; either on your smart phone, tablet or print-out in order to print your badge onsite.

Exhibitor name badges can be collected from the Registration Desk 1 & 4 located on level 2, from 9.00am on Tuesday 20 August.

Note: Exhibitor badges are non-transferable.

Work Health & Safety (WHS) is a major priority for Diversified Communications Australia and the venue.  Diversified Communications Australia will aim to create and maintain a safe working environment for all contractors, exhibitors and visitors.

To comply with these standards please note the following requirements in relation to your participation in the Expo.

In particular we have implemented the following:

• The wearing of High Vis safety vests will be enforced by the organiser and security staff during move in/out. Safety vest will be available at the entrance of the Hall 3 and loading dock.
• No children of 15 years or under will be allowed on site during move in/out. No open toe shoes to be worn during move out, in the exhibition centre or on the loading dock.
• The consumption of alcohol is strictly forbidden during move in and move out.

Please ensure that if you are booking a SPACE ONLY site that you provide the name of your stand builder for custom built stands. If you have any questions regarding your stand plan please contact Phil Batty, Operations Manager – [email protected]. All Stand builders must forward a copy of their PLI Insurance, Workcover and WH&S policy to Diversified Communications Australia before they will be permitted on site.

Stand builders and contractors conducting high-risk works are to complete a venue and  Diversified Sentry induction before going onsite. Please email [email protected] to get your company setup if it hasn’t been done so yet. If you company is already set up, please get in touch with your company administrator to have the induction link issued.

For more information on inductions please see this page

A number of aisles have been designated as clear ways for forklifts and pedestrians.  These will be indicated on-site clearly. These aisles will be indicated with RED carpet tiles.  In order to maintain a safe working site, no stock can be placed in these aisles and all aisles should remain clear as possible during construction and dismantling.

Click here to download the current clear aisle floorplan.

All Emergency services need to be coordinated through the Event security to ensure that the emergency vehicles are given the correct information. All security staff are qualified in First Aid procedures. For any first aid requirements please visit security on the show floor or go to the Organiser’s office where security can be contacted.

In the event of an emergency, one of two alarms may sound:

Alert alarm – “Beep! Beep! Beep!” This is a warning alarm to notify everyone of a possible emergency. If it sounds, please stand by for further instructions.

Evacuation alarm – “Whoop! Whoop!” This alarm means all occupants must evacuate. When it sounds, wardens will direct everyone to leave via the nearest exits quickly but calmly, and assemble at the nearest evacuation point where they are to remain until ICC Sydney staff advise that it is safe to return.

Deliveries to your stand need to be carefully managed to avoid any delays or damage.

IMPORTANT – If you require access to the loading dock for delivering and unloading your goods, you must contact GEL Events to arrange a move in time.  If you turn up outside of your allocated access time you may be turned away at the Loading Dock.

• The loading dock is strictly used for drop off/pick up of goods.  To keep the loading dock moving please move your vehicle away from this area as soon as you have finished unloading.  Parking is limited to 20 minutes on the loading dock area and cars may be fined if left on the dock for a period longer than this.  Please liaise directly with the loading dock staff should you require additional time to unload.  All vehicles under 1.8m will be directed to use the car park beneath the venue.
• If you are using a courier company, please take care to attach a completed Delivery Label to each item. As most couriers will not leave goods without a signature we recommend that a member of your staff be present during deliveries.  The Organisers cannot accept deliveries on your behalf.
• If you require a forklift, please contact Gel Events to book a time. Forklifts may be booked on-site but there may be a delay. Hand trolleys may be borrowed at no charge from the GEL Events service desk.  For safety reasons, trolleys will not be allowed on the exhibition floor once the exhibition is open.
• Deliveries cannot be made during the open hours of the exhibition. Exhibitors can gain entry 2 hours prior to the show opening on Day 1 and 1 hour on subsequent days for deliveries and re-stocking stands. If necessary, please organise deliveries each morning at least 30 minutes prior to opening time.

If you need to speak to one of the official suppliers during move-in please visit their site desk. The following official suppliers will have a customer service desk on-site during move-in:

If you are using your own trades’ people, make sure that they are suitably qualified and adhere to the rules and regulations of the exhibition.  All electrical or plumbing work must be carried out by the official contractor.

Companies with outstanding amounts will not be allowed to occupy their stand.  For information on accounts please contact Account Receivable on +61 1300 348 266 or [email protected]

There are no on-site storage facilities for packing materials and boxes. It is recommended that exhibitors consider their storage needs (of packing crates and freight forwarding materials) for the duration of the exhibition. Exhibitors may not leave boxes and packing material in the exhibition display area during the show.

GEL Events can arrange off-site storage at a cost from $140 + GST per CBM (Cubic Metre) minimum. Exhibitors or their stand-builders requiring offsite storage during the show, must pre-book these services in advance with GEL Events.

For further information and booking please contact our  Logistics & Freight Forwarder provider GEL Events .

Security Guards will be on duty throughout the exhibition however for practical and legal reasons organiser’s are unable to accept responsibility for any loss or damage to persons or personal property.  No Exceptions: Exhibitors must have adequate property and public liability insurance in connection with the exhibition.  We strongly advise that your personal belongings are secure at all times during move-in, exhibition times and move-out.

For any additional services we strongly recommend that orders are placed before their due date to avoid disappointment or a late surcharge fee.  Sometimes these services can be booked on-site but the cost is generally much higher and often subject to availability.

For any additional services please visit the Exhibitor Services Website.

All electrical equipment must be tested & tagged in accordance with the Australian Standard 3760.  For further information contact ExpoNet

Exhibitor Service Department – 02 9645 7070 – [email protected]

ICC Sydney operates two 24hour car parking stations with a total of 826 parking spaces including 11 disabled parking bays, 25 motorcycle parking spaces, 50 bicycle racks and 20 electric car charge spaces. Vehicle entry height is 1.8m.

During Move-In and Move-Out

Exhibitor car parking rate, if exceeding more than 1 hr is $30.00 and applies during FULL move in/out days only – Monday 19th August, Tuesday 20th August and Saturday 24th August. Tickets can be validated at the ICC Sydney Service Desk beside Hall 4 on Level 2. The first 10 minutes is free, you can access the hall from the ICC Car Park utilising lift 12 only.

ICC Sydney have 20 electric car charging bays located on Level 1 in Car Park 2.

ICC Sydney operates as cashless parking only.  Payment for parking can be made using credit cards.

Any exhibitor who is planning to include a vehicle on their stand must notify the Organisers of their intentions no later than 21 days prior to commencement of the exhibition.

Exhibitors are required to complete the ICC Sydney Vehicle Display Permit form and return to [email protected]

https://iccsydney.com.au/ICC-Sydney-Permit-Form-Vehicle-Display

The Organisers requires details of the delivery together with details of the dimensions and weight of the vehicle.  Upon arrival a set of keys must be supplied to the organiser for the duration of the event.  ICC Sydney Security retains the right to inspect any vehicle leaving the premises after unloading/loading before, during and after the exhibition.

In the interests of public safety and security, exhibitors planning to include a vehicle on their stand are requested to comply with the following:

• Place a drip tray underneath vehicle.
• Ensure that vehicles carry no more than 5L of fuel (not including fuel that may be present in the fuel line and engine). Lock/Seal fuel tanks to prevent removal by third parties.
• For vehicles fueled by ethanol, methanol or nitro methane, the fuel tanks must be completely empty
• Place carpet under tyres.

ICC have the exclusive rights to supply and sell any food and drink for consumption within the venue. A full range of take-away items will be available from the food outlets within the exhibition halls.

For on-stand catering/hospitality please contact the Venue’s Exhibitor Services or complete the ICC Sydney Catering form.

During the open period of the exhibition the public-address system can only be used in an emergency situation.  The paging of exhibitors or visitors is not possible, but messages may be left at the Organiser’s Desk No 3.

An email was sent to the Stand Coordinator with instructions to register your staff and set up the Lead Tracker questions and also manage your leads. Please register your staff and set up the Lead Tracker prior to coming onsite.

A free lead tracking app is available for you to install on your smart phone or tablet. The app contains a variety of useful tools, including allowing you to capture and qualify leads straight from your tablet or smartphone by scanning a visitor’s badge and follow up instantly.

Lead Tracker Instructions

Search for Integrate & Security 2024 in the app store.

Please contact us if you have not received the Exhibitor Dashboard email –  [email protected] 

WARNING: HOAX THIRD PARTY EMAILS AND LETTERS

Please be aware that Integrate exhibitors have recently been a target of groups trying to take advantage of the Integrate name and your affiliation with the event. Some of our exhibitors have received phone calls and e-mails from individuals offering attendee lists and directories from a number of hoax third party companies. Please do not attempt to buy Integrate attendee lists.

Integrate and its official partners/or vendors do not sell, rent or distribute attendee lists in any way, nor do we send e-mails via Gmail/Yahoo/Hotmail accounts. All official communication comes from a Diversified Communications Australia email account (@divcom.net.au). Any communication suggesting otherwise is not affiliated with Integrate. We recommend you do not click on any links from e-mails offering these services or from any that look suspicious.

If you have received an email offering a Integrate attendee list, please let us know so that we can take further action against this happening again.

Your banner must fall within your stand area and must not encroach on aisle-ways or adjoining stands.  Double-sided banners must hang at least one meter in from the boundary of your stand.  To arrange the rigging of a banner please contact Clifton Productions

To avoid obvious disputes, the distribution of promotional material or samples must be confined to your own stand.  You are reminded that your exhibits and stand fitting must remain within the boundary of the space booked. Please design your stand accordingly as encroachment into the aisle will not be allowed.  Exhibitors are not permitted to distribute promotional material in aisles or at the entrance to the exhibition.  There is also a total ban on visitors canvassing within the exhibition.  Please let us know if you see either of these things happening near your stand and our staff will have it stopped.

The exhibition aisles and bins are cleaned throughout the day. Stand floors are vacuumed on the night before show opens. Stands that require specialised overnight cleaning may ordered this service from the venue https://iccsydney.com.au/wp-content/uploads/2023/05/icc-sydney-order-form-cleaning-services.pdf  Please notify the organisers if you will be producing a lot of waste during the exhibition as additional charges may be applied.

Space Only Exhibitor
Exhibitor who requires their stand to be disposed of after the event must complete & submit the below form to ICC Sydney (noting page 2 section ‘waste removal services’), failing to pre-book stand disposal will result in late fees.

https://www.iccsydney.com.au/iccs.mvc/media/iccs/documents/icc-sydney-order-form-cleaning-services.pdf

In line with exhibitor requests we have restricted visitor entry to business people only. Please include this in any promotion you may undertake and note the same restrictions apply to exhibitors. Visitors and exhibitors are advised to register prior  to avoid delays onsite.

The Networking Drinks is a unique opportunity for exhibitors across both Integrate and Security to connect after the first day of the exhibition. This is the first time exhibitors from each respective show will be able to mingle together as one.

Date: Wednesday 21 August
Time: 5:30pm -6:30pm
Location: Central Bar, Exhibition Floor
Cost: Free

Exhibitors can dismantle their stands during the following times:

Please read the following instructions carefully and share them with your staff.

• No stands may be dismantled before the exhibition closes at 4:00pm.
• After closing there will be a 30-minute delay while the building is made safe and cleared of all visitors.
• Move out will not commence until every person within the halls is wearing a safety vest.
• Contractors may commence stand dismantle from 6:00 pm Friday 23 August.
• All Shell Scheme exhibitors must be completely moved out by 10:00pm Friday 23 August.
• Space only exhibitors need to be completely moved out by 2:00pm Sunday 25 August.
• All product and stand dressing materials must be removed by 10.00pm on Friday 23 August.  If you have any issues complying with this time please see the Exhibitor Customer Services Desk prior to the exhibition close.
• All WH&S regulations on move in will also be enforced for move out.
• All Space Only Exhibitors are advised to book a time slot for loading dock access for the  move-out. please contact GEL Events.
• Any remaining freight will be removed by GEL Events and stored at their warehouse, charges will apply.
• Only vehicles over 1.8m high can access the loading dock, all other vehicles will be redirected to the ICC Sydney car park.  Vehicles under 1.8m can access the hall from the ICC Car Park utilising lift 12 only.

In the interest of safety and convenience also take note of the following:

• Allow sufficient time and don’t rush.
• It is strongly recommended that all valuable items be removed first.
• Follow the directions of the security guards and allow them to do their job.
• Wear your exhibitor badge at all times.

Stock to be collected should be boxed and left in the middle of your stand with clear instructions, a contact name and mobile number of the person collecting the items.  Items not clearly labeled will be regarded as rubbish and may be disposed of.  Alternatively, goods may be stored with GEL at the cost of the exhibitor.

Final Move Out & Dismantling Information newsletter will be placed on stands Friday morning.