Venue Information

Business Services

Customer service desks are located at MCEC’s two main entrances, operating during event hours to
provide a central point for information and assistance.

Convention Centre: +61 3 9235 8310
Exhibition Centre: +61 3 9235 8302

Emergency Evacuation Procedures

All Emergency services need to be coordinated through the Event security to ensure that the emergency vehicles are given the correct information. All security staff are qualified in First Aid procedures. For any first aid requirements please visit security on the show floor or go to the Organiser’s office where security can be contacted.

The MCEC has two alarms, which can be heard throughout the building if a fire alarm is activated or there is a pending emergency.

The first alarm is the ALERT ALARM which is a BEEP-BEEP-BEEP sound (similar to a truck reversing). On hearing this alarm, all trained wardens will attend the Wardens Phones and await instruction from the Senior Warden.


The second alarm is the EVACUATION ALARM which is a WHOOP-WHOOP-WHOOP sound (similar to an air raid siren). This is the signal for the wardens to evacuate the area via the fire stairs. LIFTS ARE NOT TO BE USED. You will then be guided to move quietly and calmly to the Assembly Areas.

Assembly areas for the Melbourne Exhibition & Convention Centre are located at:
Melbourne Exhibition Centre (MEC)
1 Primary Evacuation Assembly Point: Grassed area beside Orrs Dock in front of MEC, opposite Yarra doors 1&2
2 Secondary Evacuation Assembly Point: Tea House Building
3 Tertiary Evacuation Assembly Point: Under the freeway between the South Wharf car park and Normanby Road

Melbourne Convention Centre (MCC)
1 Primary Evacuation Assembly Point: Under the freeway between the South Wharf car park and Normanby Road
2 Secondary Evacuation Assembly Point: Grassed area beside Orrs Dock in front of MEC, opposite Yarra doors 1&2
3 Tertiary Evacuation Assembly Point: Flinders Wharf Park –northern side of the Yarra River over Seafarers Bridge

Evacuation Assembly Points Map: MCEC Evacuation Map

Fire Regulations

Any materials used for construction of your stand or display must conform to the following minimum standards:
• Non-combustible and inherently non-flammable material
• Durable, flame-proof fabric
• Self-extinguishing plastic
• Plywood, hardwood or fibre-board rendered flame-resistant by a process of impregnation acceptable to the Authorities

The storage of any flammable liquids or fuel within the Exhibition is not permitted.

– Fire extinguishers and/or fire fighting equipment must at all times be visible and accessible, and must not be removed from its correct location.
– Motor vehicles or other mechanical appliances displayed within the exhibition venue must contain a full tank of fuel, their batteries must be disconnected and a drip tray placed under the sump. A spare set of keys must be handed to the organiser and they will be returned at the conclusion of the show. It is the responsibility of the exhibitor to provide a fire extinguisher with any vehicle in the hall and it must be visible on the stand at all times during show open hours.
Please Note:
The installation of any fuel burning appliances must conform to the Uniform Building Regulations and the Theatre & Public Works Act 1901 (Appendix D 1987).

Should construction of stands or exhibits create a potential smoke-locked area or create an area not serviceable by the existing sprinkler systems, the management of the exhibition venue, under advice from the Insurance Council of Australia, may require the smoke detection, emergency lighting, and exit lighting systems to be extended to cover the stand or exhibit areas.

Please notify the organiser if you intend on bringing a vehicle, utilising a naked flame, doing hot work, cooking, or utilising LPG Gas for more information about requirements.

Helium Balloons

Helium balloons are only permitted as fixed features of a stand or exhibit. Exhibitors must obtain written approval from the venue for the use of helium. The exhibitor will be charged for the removal of any balloons remaining in the halls and for any Fire Brigade call-out costs associated with false alarm calls that are caused by balloons or other exhibition related items tripping the smoke alarm beams.

Please contact the Operations Manager prior to the show if you plan to use helium balloons as part of your display.